FAQ

If these questions does not answer your question, scroll down to find our contact information.

Clients

When will my lamp(s) be delivered?

This depends on the country to which it is being sent. In the Netherlands and Belgium, Lumidem will deliver within 1-2 business days, Germany within 3-4 business days and France within 5 business days.

You can always track your order by the Track and Trace code we have sent to you

How long does shipping take?

This depends on the country to which it is being sent. In the Netherlands and Belgium, Lumidem will deliver within 1-2 business days, Germany within 3-4 business days and France within 5 business days.

Do I have to pay shipping costs?

We ship for free to addresses in the Netherlands, Belgium, Germany and France. Shipping address in another country? Contact us.

It is possible that one of our dealers does ask shipping costs

Can I return the order?

Within 14 days of receipt, you are given the opportunity to return the lamp(s). Do you want to return the lamp? Then contact us.

Can i return my order for free?

Orders from the Netherlands,
Belgium, Germany and France can be returned for free.

How long is the warranty period?

All our lamps have a 2 year warranty period.

Business

Can i become a Lumidem dealer?

Yes that is possible. Contact us to discuss the details.

When will my client's lamp be delivered?

This depends on the country to which it is being sent. In the Netherlands, Lumidem will deliver within 1-2 business days and in Germany within 3-4 business days.

You can always track your order by the Track and Trace code we have sent to you

Does the shipment last longer than indicate? Please feel free to contact us.

Don’t be shy

Needing assistance or having questions regarding our assortment; please contact us. You can contact us every day.
By phone we are only available on businessdays:

Mon-Thu 8:30 – 16:00
Friday 8:30 – 14:30

Contact information

You can contact us by phone or e-mail.

Phone number

(+31) 055 582 2858 

E-mail adress

info@lumidem.com

You can also contact us by the contact form down here.

Contact form